We are always looking for volunteers to support us, we will help the volunteer to train up so you are confident and able to take initial instructions from clients and are able to provide clients with generalist advice, refer to a specialist internally, provide information or signpost to other service providers. Every little help makes a difference to our disadvantaged and vulnerable clients. Volunteers will at all times be supported by a specialist advisor. We would like commitment and expect our volunteers to have the following skills, be reliable, patient, non-judgemental, confident and be open to learning and show commitment to self-development.
What We Do
The Service operates an appointment system throughout the week, and is open some evenings and on Saturday mornings, providing greater access to advice and support.
Our service is independent and confidential. Our highly experienced caseworkers provide a comprehensive casework service providing advice and assistance from beginning to conclusion in some circumstances we are able to provide representation at social security appeal tribunals, housing repossession hearings, and other debt related matters at the Crown and County Court.
One Stop Advice Centre (OSAC) provides comprehensive advice and support in areas (representation in some areas) of welfare benefits, debt, housing and immigration. Established in 2012 One Stop Advice Centre is a newly set up independent provider in Bedfordshire in the East of England.